Guidelines for Visitors

Get familiar with all the guidelines for visitors to know what you can expect during your stay

Here is a list of guidelines for visitors willing to meet their loved ones at Artemis Cardiac Care:

Visiting Hours
To visit patients in wards, the visiting hours in the morning have been decided to be 10:00 AM to 11:00 AM. The evening visiting hours have been decided to be 6:00 PM to 8:00 PM.

The visiting hours for patients in the ICU are as follows:

Morning: 10:30 AM to 11:00 AM
Evening: 5:30 PM to 6 PM
Guest Relations Officer
It is always advisable to speak with our Guest Relations Officer to know the best time to visit your loved ones, the number of visitors allowed, and other important details. They will also help you with unusual visiting conditions and guide you with the same.

No Discrimination
None of our visiting guidelines and rights is restricted on the basis of color, caste, race, religion, gender, sex, sexual orientation, or disability. Everyone willing to visit their loved ones at Artemis Cardiac Care will be treated equally.

Patient Privacy
At our facility, we hold patient privacy in high regard and recognize their right to limit access to their personal information. Patients can communicate their wishes regarding their privacy to our admissions or nursing staff. This can include requests to not share information about their condition or to not receive visitors.

If a patient has made such a request, our staff will inform you accordingly. We strive to create a safe and respectful environment for all of our patients and appreciate your understanding and cooperation in honoring their privacy.

Keeping Your Loved Ones Safe
If visitors have had exposure to infectious diseases like Chicken Pox, Tuberculosis (TB), Mumps, or Measles within three weeks prior to their visit, we kindly request that they consult with the patient’s nurse prior to visiting. This precautionary measure helps to ensure the safety and well-being of our patients and staff and helps to prevent the spread of infectious diseases within our facility. Thank you for your understanding and cooperation.

Age restrictions
Children are more susceptible to infections and may also have a harder time following hygiene guidelines, such as handwashing and mask-wearing. For this reason, our facilities may have age restrictions on visitors or require young visitors to be accompanied by an adult. Visitors who are sick or experiencing symptoms of illness, such as fever or cough, may also be asked to refrain from visiting the patient.

Hand hygiene
Hand hygiene is one of the most important ways to prevent the spread of infection in a hospital setting. We request all visitors to wash their hands thoroughly with soap and water or use hand sanitizer before and after visiting the patient. This helps remove germs and reduce the risk of infection.

Protective Equipment
Depending on the patient’s condition and level of risk for infection, we may ask visitors to wear protective equipment such as masks, gloves, or gowns, especially before visiting areas like the ICU. This reduces the spread of germs and protects your loved ones from infection. Visitors are advised to follow hospital policies regarding the use of protective equipment and dispose of used equipment properly.

Restricted Areas
Some areas of the hospital, such as the intensive care unit or operating rooms, may have stricter visitor guidelines due to the risk of infection or the need for specialized medical equipment. Visitors should follow hospital policies regarding restricted areas and understand that these guidelines are in place to protect the patient’s health and well-being.

Quiet Environment
A quiet and calm environment is always important for a patient’s recovery. Visitors should avoid unnecessary noise or disruptions, such as using cell phones or speaking loudly. Certain areas of the hospital may also have policies regarding the use of electronic devices or other equipment that could be disruptive.

Respecting The Hospital Staff
Our hospital staff works hard to provide care and support to your loved ones. You are requested to treat them with respect and follow their instructions. Hospital staff may need to limit or restrict visitation based on the patient’s condition or other factors. Visitors should understand that these restrictions are in place to protect the patient’s health and well-being while rooting for their recovery!

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